Customer Service Essay - 641 Words

Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends, fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations to identify its customer’s wants and needs and in turn bring in the best return for the marketing dollar. Question Two: Consider this scenario. You†¦show more content†¦Goal setting gives purpose and direction to action. Team members can use action plans to ensure they meet the organisations quality and delivery standards as well. Monitoring team performances can be done using several different methods. Measuring using KPI and 360 degree evaluations are two examples. 360 degree evaluation gathers information about an individual’s performance from numerous people within the organisation. This approach is normally done anonymously so no tension can arise between employees. Against what criteria might you measure performance and what action would you take if performance did not meet the identified standards? Submit your answer for assessment. PAGE 14 Measuring performance can be measured using several methods such as KPIs, performance appraisals, matching outputs against job descriptions etc. Providing extra training ensures the employee is up to date and has a full understanding of what is required of them. Question Four: Consider this scenario. One of your colleagues has been having difficulty providing the customer service standards that are required in your organisation. You have observed this and have noted that this person is not making the number of sales they should make. What action do you think you might take to assist them to overcome difficulty in meeting customer service standards? PAGE 17 Question Five: Consider this scenario. A colleague has asked you to coach them toShow MoreRelatedCustomer Service2488 Words   |  10 PagesCustomer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businessesRead MoreCustomer Service2541 Words   |  11 Pagesï » ¿Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respectiveRead MoreCustomer Service Services And The Service Sector2162 Words   |  9 PagesSince+ the global economy embraced customer service, issues regarding levels of customer service have become more prominent in service organisations. Even now there are organisational managers with no training or knowledge of how organisations in the service sector require a high level of customer service. This is ignorance of the fact good customer service can create a competitive advantage; increase profit; efficiency; and increase staff a nd customer retention and satisfaction. Based on comprehensiveRead MoreCustomer Service And An Organization1445 Words   |  6 Pagescontinuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication andRead MoreThe Etiquette Of Customer Service1601 Words   |  7 PagesThe Etiquette of Customer Service – Instructional Guide Overview Objective Key points How to say â€Å"I’m sorry† without apologizing in customer service? There are justifiable situations that require customer service representatives to say â€Å"I’m sorry† without apologizing. Situations include: a plan benefit that is not covered, denial of a pre-authorization, or an appeal denial. Session#1 I’m Sorry When this occurs, there are phrasesRead MoreCustomer Service Representatives1622 Words   |  7 PagesZappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the â€Å"wow† image without overspending, inventory management/distribution problems, transportation efficiency problems and customer behavior problems. Each of these problems is addressed in more detail in the discussion section and the recommendations section at the end of the analysis. Prior to the conclusion and recommendations section, a list of possible strategic alternativesRead MoreCustomer Service At The Restaurant2103 Words   |  9 Pages†¢ Execute exceptional outstanding customer service by recruiting, leading and developing people and planning, organising, directing, controlling and evaluating all the operations of the restaurant to build sales and control costs to deliver optimum business results for the restaurant †¢ Understand, enforce and train Crew and Managers on all appropriate policies, award minimums, security and safety procedures. †¢ Modifying the operational procedures as per the requirement of the profitability of theRead MoreCustomer Service1186 Words   |  5 Pagessome companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects futureRead MoreEssay on Customer Service1144 Words   |  5 PagesSection 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation Read MoreQuestions On Customer Service And Customer Services1913 Words   |  8 Pagesthe main problems a company may has on the customer services, it point out that many companies may issue on dealing with customers feedbacks thus it lead enterprise loss their market share because of bad performance on customer services and they may give the bad comments on company’s products and services. Therefore, they need to establish a system ii. Body 1 It will analyze several problems a company might have, a company may hard to collect customers’ feedback and manage it, and then some company

Positive and Negative Sides to Religion Free Essays

Positive and Negative sides to religion All religions have one goal for society which is to unite them with a divine reality. People desire this type of reality that exists in all organized religions. Eastern and Western religions all share another commonality which are rituals, prayers, stories about a divine being and symbols. We will write a custom essay sample on Positive and Negative Sides to Religion or any similar topic only for you Order Now Organized religions have varied attributes. Though the goal is common the structure and rules vary from religion to religion. Organized religion has a positive effect on most people because of the structure and consistency. It gives a meaningful purpose to everyday life. People who pray are healthier, less apt to do drugs, or even smoke cigarettes (Fisher, 2005). The power of prayer also helps lower blood pressure, promotes healing, and maintains health in the individuals who pray on a daily basis Medical researchers have done studies on the power of prayer and healing with heart patients. They found those who prayed on a daily had a shorter healing time than those who chose not to pray. There is a negative side to organized religion. Certain groups that have misconstrued the truth about what religion is and use that to manipulate others into thinking their way. By using charisma to brainwash others into thinking that their version of religion is the only way promotes violence against others. Fundamentalists use the outside of the religion to promote their beliefs. The religion of Islam teaches their followers to promote peaceful existence; there are extremists that teach violence and oppression. Even in Christianity also has fundamentalists and extremists that start cults and brainwash others into believing that their way is the only way. This manipulation and oppression is justified because of the charisma that the heretics use. People who are lost in life, that they do not belong anywhere in society are targets because of their vulnerability by these so-called religious leaders. The example that comes to mind is the Jim Jones incident in Johannesburg South Africa. Jim Jones was a charismatic man whom had followers that brainwashed and manipulated to believe he was Messiah. He convinced all his followers to drink poisoned Kool aid in the belief that they were the chosen ones and were going to heaven. Unfortunately, all those innocent people died because they just wanted to believe in a higher power. Not all charismatic religious leaders are manipulating. The late Reverend Billy Graham was a charismatic personality that empowered people to believe in God and good things will happen. He did not use the power of manipulation or oppression to obtain followers. He spoke the true word of God and used the positive aspects of religion to his segregation. Many charismatic religious leaders have made certain impacts in organized religion. The fundamentalists try to enforce the negative aspects of religion by using the outside meaning instead that, which is taught from the holy scripture. The holy scripture of each religion should promote love, well being, and unity. When this is manipulated and the fundamentalists misuse what is originally intended causes not only harm to innocent people but society itself. Reference Fisher 2005 Chapter 1 pages 1-30 How to cite Positive and Negative Sides to Religion, Papers

Thailand Financial Crisis free essay sample

Examines the micro and macro-economic, political and social factors that contributed to the Thai financial crisis of 1997-8. Discusses exchange rates, size and openness, inflation, wage rates, financial sector development, central bank and mobility of ca Introduction: Situation Overview On June 27, 1997, the finance ministry of Thailand, along with the Bank of Thailand, that nations central bank, announced that activities of sixteen financial and securities firms were to be suspended for thirty days, and directed the troubled firms to find merger partners. Five days later a further and dramatic step was taken: Finance Minister Tanong Bhidaya declared that the Thai central bank would no longer support the baht, the Thai currency, at its fixed exchange rate of 24.45 bahts to the dollar. The initial reaction of international financial observers was positive. On July 10, the respected Far Eastern Economic Review reported these developments under the headline Free at Last, with a subtitle reporting that Thailand floats the baht, begins financial-sector clean-up (Vatikiotis, 1997a, 70). We will write a custom essay sample on Thailand Financial Crisis or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page According to